FAQS

PAIL is a patient and member relationship software that harnesses the power of your entire healthcare community and support structure. PAIL delivers personalized engagement and actionable insights, to create meaningful connections within your wellness ecosystem. From the provider portal, we create connected engagement with your patients and clients.  

PAIL empowers coaches and their clients with innovative tools, personalized support and actionable insights, fostering meaningful connections and driving positive change. Our mission is to foster collaboration among all stakeholders - from clinicians and administrators to members/patients and caregivers - by providing a comprehensive platform that facilitates communication, education and support.  

Yes, PAIL is HIPAA-compliant. We are continuously investing in our security infrastructure and are dedicated to maintaining the trust and security of our clients and users. PAIL does not host or collect any private healthcare data.  

We adhere to relevant data protection regulations, including but not limited to GDPR, HIPAA, HITRUST, and CCPA, ensuring that our data processing practices align with the highest standards of legal and regulatory compliance. 

PAIL is designed to be the engagement, data aggregation and collaboration solution that complements current EHRs and clinical systems. Integrating your current EHR with PAIL, through interoperability, will provide a deeper view of your patients care and care management, for a smarter and more personalized care experience. 

Today’s EHRs/EMRs and care plan systems are focused on clinical data capture, billing, selling insurance, etc. Within our personal health and wellness ecosystem, those are the areas that really impact our health the least. Our family, outpatient professionals, coaches, therapists, trainers, etc. can spend more time with us, to improve our outcomes. PAIL brings them into an immersive experience with you.    

Safety. We don’t have just one person we interact with about our wellbeing. It’s not practical to expect individuals to manually keep up with everything everyone is doing in our world of health. PAIL integrates with networks and systems these professionals use to show every member of the team what your updated med orders are, what your latest chart information is and how you are progressing across specialties and outpatient facilities.  This saves time, money and most importantly helps everyone help you navigate all your care plans.    

Caregiver Collaboration. Through PAIL, you can choose to share your clinical data with a clinician, coach, therapist, or family member.  A coach may see that you are having treatment this week that will be more effective if you are active. They can then work with you on goals for that week, to help you get the most out of your treatment plan.    

Preappointment Paperwork. You can complete all ‘annoying paperwork’ and have it in the doctor’s hands before you get there. That way you’re not wasting valuable facetime with your doctor ‘catching up’ on what you’ve been doing between visits. You can spend all of that visit time ‘looking forward,’ at next steps in your care plan. 

Yes, you can chat with a live person via our chat bot at the bottom right-hand corner of the screen Monday – Friday from 8:00am to 6:00pm CT. If needing support outside those hours, you can submit a request for support or to be contracted via support@PAIL-ai.com and someone will respond to you during regular business hours.